Disclosure: How to report incidents and adverse events to patients and family members
In aiming to achieve a culture of safety, clear, effective, open communication is necessary between healthcare services and patients. Patients have the right to access information on the state of their health and the risks inherent to the care provided.
When it comes to events that cause harm to patients, such communication becomes a real challenge, bringing to light the vulnerabilities of the healthcare institution and weaknesses in its processes.
Thus, the disclosure provides recognition of the occurrence of an adverse event for the institution where it happened, creating a bond of trust with the patient and family and the reliability of the healthcare
system.
Explaining what occurred transparently, and committing to improving the care process can increase patient confidence and strengthen the relationship with the healthcare service.
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